Privacy Policy
We at DIGITALO We protect your privacy and actively work to protect your personal data. This Policy describes how we collect, use and handle your information in accordance with applicable legal requirements and security standards.
Collection and use of personal data
When you visit our website, contact us via forms, subscribe to our newsletter or enter into a business relationship with us, we may collect personal data such as your name, email address, telephone number and other relevant information. The purpose of this collection is to be able to provide our services, improve your user experience and develop our business. If you contact us via a web form, the sender's IP address is also saved to protect against spam and abuse.
Sharing Data and Third-Party Services
We only share personal data when it is necessary to deliver our services, comply with legal requirements or analyze web traffic and improve the user experience. We use Google Analytics to collect statistics about how visitors use our website. The information collected through Google Analytics may include your IP address, the device and browser you use, and the pages you visit. This data is used to analyze visitor behavior and improve the functionality of the website.
Google Analytics uses cookies to collect data, but we take steps to protect your privacy by anonymizing IP addresses and limiting the data stored. If you choose to refuse cookies in our cookie banner, Google Analytics will not collect any personal information about you. We never share personal information with unauthorized parties or resell your information.
Cookies and consent
DIGITALO uses cookies to improve the functionality and user experience of the website. A cookie is a small text file that is stored on your device when you visit our website. Cookies are used, among other things, to analyze the performance of the website, improve functionality, enable secure login and save preference settings.
When you visit our website, a cookie banner appears where you can choose to accept all cookies, refuse non-essential cookies or change your settings at any time via our cookie settings function. If you choose to refuse cookies, some features of the website may be restricted.
We manage consent and data protection by only saving cookies after you have actively given your consent and we do not use tracking without your consent. All collected data is handled in accordance with GDPR and the ePrivacy Directive. More information about our management of cookies can be found in our Cookies Policy.
Security and protection of personal data
To protect your personal data from unauthorized access, loss, alteration, misuse and data breach, we use modern security technologies. Our website is protected with SSL encryption, which means that information transferred between you and us is secure. Only authorized personnel have access to personal data and these are handled according to strict security procedures.
Your rights under GDPR
According to the General Data Protection Regulation (GDPR), you have the right to request information about what personal data we process about you, the right to correct incorrect data, the right to have your data deleted if it is no longer needed and the right to object to certain processing of your personal data. If you wish to exercise any of these rights, please contact us.
Contact details
If you have any questions about this policy or how we handle your personal data, please feel free to contact us.
DIGITALO
www.digitalo.io
support@stamis.se
This policy may be updated as necessary to comply with legal changes and improve our handling of personal data.
Cookie Policy
1. Introduction
This Cookie Policy explains how DIGITALO uses cookies and similar technologies on our website. When you visit our website, small text files, known as cookies, are stored on your device to improve your experience and optimize the functionality of the website.
We respect your privacy and allow you to manage your cookie settings in accordance with applicable law, including The General Data Protection Regulation (GDPR) and the ePrivacy Directive.
2. What are cookies?
Cookies are small text files that are stored on your computer, tablet or mobile phone when you visit a website. Cookies allow the website to remember your settings and past activities, which can improve your experience.
There are different types of cookies:
- Session cookies: These are automatically deleted when you close your browser.
- Persistent cookies: These are saved on your device for a certain period of time or until you delete them manually.
- First-party cookies: These are set by our website and used solely by us.
- Third-party cookies: These are set by external services and can be used for analysis, marketing or other purposes.
3. What cookies do we use and why?
Our website uses the following types of cookies:
Necessary cookies
These cookies are absolutely necessary for the proper functioning of the website. They cannot be turned off in our systems and are used, for example, to remember your cookie settings or enable secure login.
Examples of necessary cookies:
- Session Management
- Security Features
Analytical cookies
These cookies are used to collect anonymous statistics about how visitors use our website. We use Google Analytics to analyze traffic and improve the user experience.
If you accept these cookies, we can see information about which pages are visited, how long a user stays on the site and which devices are used. We anonymize IP addresses to protect your privacy.
Examples of analytical cookies:
- Google Analytics (for website statistics)
Functional cookies
These cookies improve the functionality of the website by remembering your settings and preferences. They can be used to save language settings or customize content according to your previous choices.
Marketing cookies
These cookies are used to serve relevant ads and promotions based on your behaviour on the website. They can be set by our advertising partners and help us understand how our marketing campaigns are performing.
4. Management of cookies
When you visit our website for the first time, a cookie banner is displayed where you can choose to accept, deny or adapt the use of cookies. You can change your settings at any time by going to our cookie settings page.
If you want to delete cookies or block them in your browser, you can do so by changing the settings in your browser. Please note that some features of the website may stop working properly if you choose to block certain cookies.
5. Updates to this Policy
We may update this Cookie Policy as necessary to reflect changes in our use of cookies or in applicable legislation. We recommend that you regularly review this policy to stay informed about how we use cookies.
6. Contact details
If you have any questions about this policy or how we handle cookies, please feel free to contact us.
DIGITALO
www.digitalo.io
support@stamis.se
Refund and Returns Policy
We at DIGITALO We always strive to provide a first-class customer experience and deliver professional digital services that meet the needs and expectations of our customers. However, we understand that there may be situations where a refund or support may be needed. Below is our policy on refunds and customer support.
1. Refunds
Our services are tailored and tailored to the unique needs of each client. Therefore, we generally do not offer refunds after work has begun. If we are unlikely to deliver your website according to agreed specifications and agreements, we will offer a full refund.
We recommend that you carefully review our Terms of Service and have a clear dialogue with us before ordering a website or other digital service to ensure that we can meet your expectations.
2. Returns
Because our services are digital and customized specifically for each customer, they cannot be returned. However, we are actively working to ensure that all our deliveries meet your requirements and offer the opportunity to adjust and improve the website within the agreed working period.
If you have specific requests or changes after the delivery of your website, contact us and we will find a solution together.
3. Customer Support
If you have any questions or need help with our services, you are always welcome to contact our customer support. Our team is available to answer your questions and assist you in case of any problems. You can reach us by email at support@stamis.se.
We aim to offer a fair and transparent customer experience, and if you need further information about our refund and return policy, please feel free to contact us.
4. Policy updates
This refund and return policy may be updated. We recommend that you regularly visit our website or contact us to keep you informed of any changes.
Thank you for choosing DIGITALO for your digital services. We value your trust and look forward to delivering solutions that help your business grow.
DIGITALO Terms of Use
1. Introduction
About DIGITALO
Welcome to DIGITALO! We offer digital services such as web design, web development, branding and digital strategy. Our goal is to deliver customized solutions that help companies strengthen their digital presence.
Purpose of these Terms
These Terms of Use govern the use of our website and services. By visiting and using our website or purchasing our services, you agree to be bound by these terms and conditions.
Acceptance of the Terms
If you do not accept these terms, please refrain from using our website and services. If you continue to use the Services after we have updated the Terms, you will be deemed to have accepted the new Terms.
Changes to the Terms and Conditions
We reserve the right to update these Terms as necessary. Any changes will be posted on our website and will take effect upon publication. It is your responsibility as a user to keep up to date with any changes.
2. Use of services and website
Requirements for users
To use our services, you must be at least 18 years old or have the right to enter into a contract in your country.
Correct information
You are responsible for ensuring that any information you provide to us is accurate, up-to-date and truthful.
Prohibited activities
You are not permitted to use our website or services for illegal purposes, including but not limited to:
- Malware distribution.
- Unlawful copying or dissemination of materials.
- Attempt to manipulate or hack our website.
Suspension of services
We reserve the right to deny access to our website and services to users who violate these terms.
3. Our Commitments and Guarantees
Delivery of services
DIGITALO strives to deliver services of the highest quality and according to the agreed specification.
Communication
We keep the customer informed during the project and respond to questions within a reasonable time.
Correction of errors
Any deficiencies that arise during the course of the project will be corrected within the agreed working period.
4. Intellectual property rights
Ownership of materials
All content that we create for our customers, including design, code and graphic elements, belongs to the customer after full payment and delivery.
Use of client projects in portfolio
DIGITALO reserves the right to use anonymised examples of previous projects in our portfolio and marketing, unless otherwise agreed.
Restriction of use
It is forbidden to copy, distribute or use content from our website and services for commercial purposes without written permission.
5. Prices and terms of payment
Price changes
All prices for our services are indicated on our website or in quotation proposals and can be adjusted if necessary.
Payment terms
Payment must be completed before the service is delivered, according to agreed terms.
Delay interest rate
In case of late payment, DIGITALO has the right to charge interest on late payment in accordance with applicable law and to pause or terminate ongoing work until payment is received.
6. Cancellation and Refunds
Cancellation of projects
If you, as a customer, wish to cancel an ongoing project, a refund can be made depending on how far the work has progressed.
Refund Policy
- If the project has not yet begun, a full refund may be offered.
- If the project is started but not completed, reimbursement will be made based on work abandoned.
- If the project is delivered and approved by the customer, no refund will be offered.
7. Limitation of Liability
Limited Liability
DIGITALO is not responsible for indirect damages, financial losses or downtime that may arise from the use of our services.
Fixing technical errors
In the event of technical problems or errors in the delivered services, we make every effort to remedy these within a reasonable time.
Third Party Liability
DIGITALO is not responsible for problems caused by third-party services, such as hosting providers or external integrations.
8. Personal data and data protection
Handling of personal data
We process personal data in accordance with applicable law and our Privacy Policy.
Purpose of data collection
Personal data is collected to deliver and improve our services and provide relevant information about our offerings.
Sharing information
We will never share your data with third parties without your explicit consent, except when required to deliver our services or comply with legal requirements.
9. Disputes and applicable law
Swedish law
These terms and conditions are governed by Swedish law.
Dispute Resolution
Any disputes between DIGITALO and the customer shall primarily be resolved through dialogue. If a solution cannot be reached, the dispute shall be decided by a Swedish court.
10. Contact details
If you have any questions, complaints or need support, please contact us using the following details:
📍 DIGITALO
🌍 www.digitalo.io
📧 support@stamis.se
Environmental policy
A sustainable digital agency
On DIGITALO We strive to minimise our environmental impact and contribute to a more sustainable future. As a digital agency, we see it as our responsibility to work resource-efficiently and make sustainable choices in our operations.
We take responsibility by:
- Prioritize digital solutions and remote meetings to reduce travel and unnecessary energy consumption.
- Using environmentally certified data centers for our hosting, powered by renewable energy.
- Reduce paper use by working fully digital with invoices, quotations and documentation.
- Invest in energy-efficient technology and eco-labelled office supplies.
- Promote an sustainable work culture through awareness and education on environmental issues.
We believe that small changes can make a big difference. By integrating sustainability into our daily work, we want to be part of the solution for a greener digital world.